Customer Help

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Time Lines Are As Below:

  1. For wedding cards with printing, dispatch time is 10–14 business days after final proof approval (excluding courier delays).
  2. For wedding cards without printing, dispatch time is 6–8 business days after proof approval (excluding courier delays).
How do I create an account?

Click on “My Account” in the top bar and sign up to create an account with Vishakha Collections.

How do I change my shipping address?

For an existing order, you cannot change the address. Please call us immediately if it hasn’t been dispatched yet.

How do I track the status of my order?

Go to “My Account” → “Orders” to track your order.

Will you keep my credit card information on file?

Yes, we use Razorpay for secure payments, which safely stores card details.

Do you charge sales tax?

Yes, we charge GST. Check official GST rates at cbic-gst.gov.in under Chapter 4909.

Do you ship to my country?

Yes, we ship worldwide.

Will my items come in one package?

Smaller quantities ship in one package; large orders may arrive in multiple parcels.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Since our products are custom-made, returns are not accepted. If your parcel is damaged, share an opening video and photos on WhatsApp +91 7838867525 or email collectionsvishakha@gmail.com. We’ll resolve it within 5–6 working days.

I received the wrong item

Please send a parcel opening video and photos of the received and ordered cards to collectionsvishakha@gmail.com.

My order arrived damaged

Share an opening video and photos of damaged cards via WhatsApp +91 7838867525. We’ll respond within 5–6 business days.

Where should I mail my authorized return?

Mail to:
3651, Gali Lohe Wali, Chawri Bazar, Chandni Chowk, Delhi, 110006
Phone: +91 7838867525
Email: collectionsvishakha@gmail.com

How do I receive customer support?

Monday to Saturday, 11 AM – 7 PM via:
Call / WhatsApp: +91 7838867525
Email: collectionsvishakha@gmail.com

What do I do if I entered an incorrect shipping address?

We’ll attempt to stop delivery if possible. If not, the customer is responsible for any resulting charges.

Can I change or cancel an order after I've submitted it?

No changes or cancellations are allowed after submission.

Can I pre-order an item that is sold out?

Pre-order feature is not yet available — stay tuned!