Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For the Wedding cards with printing the dispatch time is from 10 to 14 (Any Delay From Courier Company Side Is Not Our Responsibility) Business Working days from the day customer approves the final proofs.
For the Wedding cards without printing the dispatch time is from 6 to 8 (Any Delay From Courier Company Side Is Not Our Responsibility) Business Working days from the day customer approves the final proofs.
Click on My Account Menu in the top bar and sign up to create an account with vishakha collections
For An Existing order you cannot change shipping address, call us on immediate basis if you want to get the shipping address changed for the existing order before dispatch.
Go To the my account and order section to track your order
Yes, we use Razorpay for taking payments, Razorpay saves credit card details securely.
Yes, We charge GST, You can check the charges on government site
https://cbic-gst.gov.in/gst-goods-services-rates.html
under Chapter / Heading /
Sub-heading / Tariff item of 4909.
We ship to all countries.
If quantity is low it will in one package, else will be divided into multiple.
If you need to swap an item
Returns and Exchanges
As we work with customized and on order we do not accept any returns. In case your parcel is damaged, Please share a parcel opening video along with the photos of the number of cards damaged on whatsapp +917838867525 or email id support@vishakhacollections.com / collectionsvishakha@gmail.com. We will provide you resolution in 5-6 working days.
If you have received the wrong item, please share the parcel opening video along with the picture of the cards received and the one which you orders on whatsapp +917838867525 or email id support@vishakhacollections.com / collectionsvishakha@gmail.com
In case your parcel is damaged, Please share a parcel opening video along with the photos of the number of cards damaged on whatsapp +917838867525 or email id support@vishakhacollections.com / collectionsvishakha@gmail.com. We will provide you resolution in 5-6 working days.
Mail the parcel to below address:
46 C, CC Block, Shalimar Bagh, Delhi – 110088
Ph: 7838867525
Email : support@vishakhacollections.com / collectionsvishakha@gmail.com
Below Are the channel through which you can contact us for any customer support during Monday to Saturday Between 11 AM To 7 PM
Call : +917838867525
Whatsapp : +917838867525
Email : support@vishakhacollections.com / collectionsvishakha@gmail.com
We would try to get in contact with the delivery person in case you have entered wrong address and try to stop the delivery, but if parcel get delivered and we are not able to get the delivery stopped, it is entirely customer responsibility and vishakha collections is not responsible for any loss caused to customer or any extra charges have to be born by customer only.
No, changes or the cancellation of the order is allowed after submitting the order.
For now we do not have pre-order facility available, but we are working on introducing the pre-order functionality stay tuned.
